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Thread: Jafrum........Do Not Buy From Them!

  1. #1
    Flirting With The Redline zxcv's Avatar
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    Jafrum........Do Not Buy From Them!

    I ordered a pair of motorcycle pants. They came right away. Was a size too big. I returned them for exchange and followed their exchange policy "exactly". They signed for receipt of them with FedEx on 03/26/12. Their exchange policy is supposed to take no more than two weeks. I can't get anyone in "customer service" to talk to me....always get transferred to voice mail.....they have not returned a single call. They have answered two of my emails, but they never follow up or make anything happen. I'm extremely frustrated. I now know the meaning of "service" regarding "Jafrum"....it is like when a bull "services" a cow. I will continue pursuing this matter, but am not optimistic they will actually "do" anything unless I find a way to force or pressure them. Any suggestions?
    '09 Kawasaki Vulcan 500 LTD

  2. #2
    2009 Yamaha FZ-1 The Hematoma*
    2008 H-D FXDC The Hematoma (sold)
    BBOer Favorite Motorcycle Magazines
    Quote Originally Posted by mz33 View Post
    In theory, theory and practice are the same. In practice, they are not.

  3. #3
    RiderCoach 2000 Posts! speeddemon's Avatar
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    I'd dispute the charge with the credit card company. A motorcycle school I used to work for ordered gloves and helmets from them. It was cheap chinese crap.
    '03 Suzuki SV650
    '02 Ninja 250--SOLD
    "Down here, "revolutionary" means peasants storming the palace, not a really small phone that's also a camera." --Dan Walsh

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  4. #4
    RiderCoach 5000 Posts! NORTY's Avatar
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    Utilize social media to "get the word" out.

  5. #5
    5-6 years ago I ordered leather pants from them that turned out to be the wrong size. Sent them back for an exchange, and they sent back the exact same size. Tried again...same size. Didn't matter how specific I was about what size I needed, they apparently felt like I should lose weight and not get a larger size...

    Wound up selling the pants on eBay instead. Dealing with them was just to big of a headache.

  6. #6
    Flirting With The Redline zxcv's Avatar
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    Quote Originally Posted by NORTY View Post
    Utilize social media to "get the word" out.
    Well, they (without asking me) issued me a credit for the original purchase price. Their exchange policy says if I pay shipping back to them, they send "one" exchange and pay shipping costs. So..........it cost me about $8.95 initial shipping and about $11.50 return shipping to learn "not to ever deal with them again". The irony of it is if the pants had fit, I would thought I got a great deal and probably would have bought from them again.........NOT NOW!

    As Thumper said, simpler to just take my losses and run........got enough headaches to deal without foolin' with these people. Poor service will turn me away from any company in a hurry! "Nuff' Said"
    '09 Kawasaki Vulcan 500 LTD

  7. #7
    Your avatar is Bert.
    2009 Yamaha FZ-1 The Hematoma*
    2008 H-D FXDC The Hematoma (sold)
    BBOer Favorite Motorcycle Magazines
    Quote Originally Posted by mz33 View Post
    In theory, theory and practice are the same. In practice, they are not.

  8. #8
    Flirting With The Redline zxcv's Avatar
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    Quote Originally Posted by CaptGoodvibes View Post
    Your avatar is Bert.
    Yeah, I was gettin' too much heat as Bert, so changed my name to zxcv (haven't found an avatar for that yet, LOL)
    '09 Kawasaki Vulcan 500 LTD

  9. #9
    So, I read somewhere that they have a new computer system and it's causing issues.
    2009 Yamaha FZ-1 The Hematoma*
    2008 H-D FXDC The Hematoma (sold)
    BBOer Favorite Motorcycle Magazines
    Quote Originally Posted by mz33 View Post
    In theory, theory and practice are the same. In practice, they are not.

  10. #10
    Quote Originally Posted by CaptGoodvibes View Post
    So, I read somewhere that they have a new computer system and it's causing issues.
    My issues with them were 5-6 years ago...it's entirely possible they just had a glitch, but it was enough to send me elsewhere for gear from now on.

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