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Thread: OTD Cycle Sports - Auburn

  1. #1

    OTD Cycle Sports - Auburn

    My S.O. had to get an exchange on an HJC CL-15 helmet today because air was leaking through the top part of the seal on the visor and shooting into her eyes. The salesman seemed ready to help until we mentioned the word "exchange" with the helmet on the counter.

    I can understand a "No Refunds" policy on helmets. I wouldn't want to purchase a returned helmet. I felt that this was a defect. Not so, according to the person behind the counter who informed me that helmets always get wind coming up under the chin. I reexplained that the visor was not sealing, all vents were closed, and air was still leaking through. S.O. also reexplained this. The salesman then continued to try to tell me that it's just air coming up under the chin bar.

    I've used a fair number of helmets. Some expensive, and some from Walmart. I've had a helmet that didn't seal the visor correctly, and I know how irritating it can get to have that perfect stream of air drying out your eyes throughout a ride.

    Once we got the salesman to understand that the air was coming from the top of the visor, and not under the chin, he proceeded to tell us that that's also normal, and that he has a $1000 helmet that does that. (My personal opinion is that if you spend a $1000 on your helmet and it's not perfect, it should also be sent back for an exchange).

    I can understand if wind leaks are not that big of an issue to some people, but as the temperatures drop, and the rainy season approaches, a warm dry helmet becomes essential for longer road trips. (Plus, if I'm paying money, I want the helmet to be comfortable.)

    The guy finally agrees to an exchange, but they don't have any of the correct size. (All helmet inventory is on the sales floor.) He places an order and we can either leave the leaky helmet with them, or pay for the new helmet and apparently be refunded when it arrives in a few days.

    We left the leaky helmet, and will see what happens by Thursday or so. Until then, no passenger.

    On a side note, I didn't argue with the guy about his quality expectations on helmets because he was doing what I wanted. But really, $1000 for a helmet that isn't top-notch?

  2. #2
    BBO Communications Liaison 5000 Posts! RockyMtnRoadRash's Avatar
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    That's... really screwball. My local shop was hyper-mega helpful and fast when I needed to replace my scorpion which had a bad visor seal. That's a pretty common defect with helmets I think, just because it's a soft vulnerable piece of rubber. You had what was 90% likely to be a warranty issue, for which HJC will cheerfully reimburse the shop for replacement. I think you met with king d-bag at the counter.
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  3. #3
    Quote Originally Posted by RockyMtnRoadRash View Post
    That's... really screwball. My local shop was hyper-mega helpful and fast [snip]
    Hmmm... my shop is always super-ultra helpful and quick. I'm gonna have to talk to them... yours sounds enhanced.
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    Quote Originally Posted by mz33 View Post
    In theory, theory and practice are the same. In practice, they are not.

  4. #4
    Flirting With The Redline 1000 Posts! zeit00's Avatar
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    Quote Originally Posted by CaptGoodvibes View Post
    Hmmm... my shop is always super-ultra helpful and quick. I'm gonna have to talk to them... yours sounds enhanced.
    Was that an invader zim reference?
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  5. #5
    Update: So last Sunday (10/4), OTD told us that our helmet should be in by Thursday (10/. We called them yesterday several times, and each time, we were put on hold until disconnect, or told that we'd be "called right back after they check on it". How long does it take to check on a helmet order? How long does it take for a helmet to be delivered?

    In any case, they didn't call us back yesterday. We probably called about five hours before closing, and they never called back. This morning we called again, and they are saying "Tuesday or Wednesday". They still have our original leaky helmet that we paid for.

    The part that really burns me is that I could've ordered from newenough for cheaper, but we paid the stealership markup tax so that we could ride that day. After doing only trip with that helmet a five - six hour loop to pick up saddlebags (and a stop by a casino), my S.O.s eyes were burning by the cold air coming through.

    After this, I'd only go into their store to size myself for online orders.

  6. #6
    Quote Originally Posted by Hawaiian View Post
    After this, I'd only go into their store to size myself for online orders.
    Sounds like a drag to deal with this shop. At least you can get some use out of them in the future.

    Quote Originally Posted by zeit00 View Post
    Was that an invader zim reference?
    It wasn't, but I'm intrigued after looking it up.
    2009 Yamaha FZ-1 The Hematoma*
    2008 H-D FXDC The Hematoma (sold)
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    Quote Originally Posted by mz33 View Post
    In theory, theory and practice are the same. In practice, they are not.

  7. #7
    Last Update:

    Went to the shop yesterday even though they hadn't called us yet. The helmet was in, but had the same problem. We checked some other CL-15's sitting on the shelves. They all seemed to have a couple millimeter gap between the top rubber seal and the visor. The parts/accessories people insinuated "That's what you get for buying a cheap helmet" and Mr. My-$1000-Arai-Leaks-Too suggested again that we look only at Shoei or Arai (are they on commission or something?). Never mind that HJC fits very comfortably, and Arai gave the S.O. a headache in a couple of minutes.

    Because of the "No refund" policy, S.O. felt a bit pressured into getting a different helmet, so she tried on the HJC IS-16. Fit great! Had more gadgets! Drop down sun visor, breath guard, under-chin wind block, wrong color. Ever since my RiderCoach Trainer mentioned that white helmets are 25% less likely to be in accidents, S.O. has wanted white. This helmet was the matte black. It's a good look unless you grab it after eating french fries, but it's not what she wanted. She bought anyways, feeling that her money was tied up under the "no refunds" policy.

    She left feeling so bummed, I found the managers office and I complained. He was very helpful, listened to our complaints, and apologized. S.O. still looked bummed (and we all know how hard it can be to keep S.O.'s interested in riding) so we asked for a refund to make things right. The manager was very understanding and refunded S.O.'s card while we waited. He was quick and very helpful.

    In the end, we learned that the CL-15's seem to be uniformly mismatched on the top seal of the visor, the IS-16's fit more comfortably and are on NE for $50 less including shipping, and that I'll give OTD Cycles another shot when I need maintenance/gear (and can't wait for shipping.)

  8. #8
    RiderCoach We've stopped counting... LoDownSinner's Avatar
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    Hmmmm...

    I've got a couple of CL-15s and have never noticed what you mentioned.
    Quote Originally Posted by OBX-RIDER View Post
    put the whiffer in the dilly

  9. #9
    Maybe a bad batch? They were the cyclone pattern and another similar pattern, but the visor was not touching the rubber at all.

  10. #10
    Hopefully you get things worked out with the helmet. Have you tried contacting HJC directly?

    My experience with OTD was not that great either.

    A couple years ago I found that one of their dealerships in Colorado had 4 brand new, still in crates Honda NSR50s that they were selling cheaper that the original MSRP. I called them (they'd just been acquired by OTD a few weeks earlier) and talked to someone, no problem, with me being a few states away. I would just need to arrange and pay for shipping. New OTD owner returns call next day and says No way Jose! I must be present in the dealership to make the purchase. So, Curtis calls and tries to do a dealer to dealer sale (he was working at a Honda dealership at the time) or trade, which dealerships do all the time. Again - their answer - no way. After several days of discussions, they finally agreed to ship it to one of their Los Angeles dealerships and it should take about a week and a half. We also wanted to just pick it up while still in the crate and we could work on it at home or at Curtis's shop. Again - no way. They siad that Honda required them to prep the bike themselves, which we know is crap. So when it finally arrived, we drove 2 hrs to the dealership in a really crappy area of LA, got there right when they were to open, but had to wait just over an hour becuase whoever was supposed to open the doors arrived over an hour late. The bike was already supposed to be there and prepped. Another hour later it finally arrives, they are going to uncrate and prep. About 30 minutes later, out they come, bike out of crate, but not preped yet. First question - we does the key go? We can't find the ignition to start it. WFT - this is a 2-stroke push starter. The key only opens the gas tank! They finally gave up and we left with a partially prepped bike.
    Suzie
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